Refund Policy

You may request a refund for any digital photograph purchase within 14 days of the payment date. The 14-day window is counted from the day the order was paid, not from the day it was placed if payment happened later.

To request a refund, go to the Order Lookup page and enter the email address you used at checkout plus the order reference shown on your receipt. If the order is within the 14-day window, you will see a Request Refund button where you can explain why you would like a refund.

Refund requests are reviewed by FramesbyBella before any money is returned. We aim to approve or decline requests within 2 business days. When approved, we record the refund date and the money is returned to the original card or payment method. You do not need to send anything back — digital downloads cannot be physically returned.

Refunds are not available for orders older than 14 days, for photographs that have already been downloaded and the file is not faulty, or for purchases where the request is made after the window has closed. Refunds are also not available for booking deposits or photography services; those terms are set out separately in your booking agreement.

If a downloaded file is corrupted, incorrect or fails to open, contact us within the 14-day window and we will either replace the file or refund the purchase, whichever you prefer.

Once a refund is approved, your download access for that order is closed immediately and the refunded photographs can no longer be downloaded. You will receive an email confirmation when the refund is processed.

This policy does not affect your statutory rights. If you have any questions, contact FramesbyBella through the Contact page.